This course covered all the areas I need to know to understand how to achieve organizational goals using IT services to assure long term value. Among the points this course has touched on is the significance of connecting IT strategy with business requirements by using approaches like ITIL, service lifecycle management and continuous improvement.
Among the main lessons that I picked was the way through which IT services can be organized in the most efficient way to improve customer satisfaction and productivity. I learned such new concepts as incident management, service-level agreements (SLAs) and problem resolution that explain the role of IT teams in the context of general business success. In the classes, cross-case analyses and case studies, I examined practical instances of firms that had maximized delivery of their IT services to address the shifting needs of customers and strategies of the firms.
This learning experience enhanced my skills of relating and combining technical processes with business effects. It has me ready to undertake the roles where I will be needed to act as a mediator between the IT teams and the organizational leadership in an attempt to see that the technology projects adopt the general business goals.
In the future, I intend to use these skills in a working environment where governance of IT, quality of deliverables and value generation are really important. To enhance my knowledge, I will embark on attaining the ITIL Foundation certification to enable me have the added skill base that is necessary to make the implementation of service management best practices successful.
By combining the technical and the business in a way that I learnt doing this course, I feel better equipped to make my contribution toward IT-enabled business transformation and the long term success of an organization.